Tuesday
21st November
Paula Walker finished counting the tokens from
lunchtime service at the Community Café but left her volunteer helpers to
finish clearing up. She had a Council meeting to attend a little
later that afternoon, at which she planned to speak about the impact of
so-called Welfare Reform on the town. Her token tally was one indication
that things were getting worse but she felt she needed extra evidence.
She went through to the storeroom at the back.
'Are you busy, Father?'
He clearly was, but said otherwise, putting down
his battered clipboard and chewed biro.
'I could do with some hard evidence to hit the
Council with today, on how our town has been affected by the benefit cuts,' she
said. 'I couldn't persuade them to formally write to the Chancellor ahead
of the Budget, supporting calls to make Universal Credit less harsh, even
though plenty of other councils have done. The Leader said they didn't
have any evidence that reform was needed and that the case studies the guys at
the Project gave me were only anecdotal.'
Father Cornelius gave an unusually cynical laugh.
'I'd be more than happy to show any of your
doubting councillors the state of our stockroom. Look at the empty
shelf-space, will you? With Christmas little more than a month away and a
cold snap forecast, there's every chance we could run out of supplies.'
'Really?' Paula was shocked. She had
not realised things were that bad.
'We're usually blessed with a rise in donations
around this time, as people start to think of others less fortunate than
themselves,' Father Cornelius reminded her. 'So we may pull through. I've started to notice a little pick-up,
including the funds kindly raised by your dear lad and his fellow crooners but,
for all that, it doesn't seem to be going as well as last year.'
'We still have collections to do at three of the
big supermarkets,' Paula reminded him.
'That's true, although I'm not sure we're going to
do desperately well there either. The one this weekend was a little
disappointing.'
'Dad-in-law said there didn't seem to be much going
in the trolley while he was looking after it,' said Paula. 'What do you
think's going on? Is it compassion fatigue, perhaps? We had a surge
in support after Daniel Blake but I suppose if you have to keep asking, there's
a risk people will get fed up.'
'It may be that,' said the priest. 'I'm
inclined to be charitable to our fellow citizens and say not. More
likely, folks are struggling to afford what they need for themselves, with
prices rising as they are. It's not easy to put something aside
for someone less fortunate when your own family is feeling the pinch.'
‘True enough…’
Father Cornelius agreed that Paula could photograph
his bare shelves.
‘Is it all due to Universal Credit?’ she asked him.
The priest thought for a moment. ‘It surely hasn’t helped,’ he said. ‘I
doubt if it’s the whole story, however. The families we see here, they’ve
been caught by other changes too. If you think about Nicky Long and her
kids, for instance…’
Paula knew the Longs. They lived in her
ward. Nicky was a lone parent with five children, all by different dads,
exactly the kind of character often singled out for demonization in the press
but guilty only of being an eternal optimist, if not a very bright one, certain
that each of the guys was going to be her man for life, if only they could make
a nice little family together. The latest boyfriend had worked, as had
most of his predecessors; when he left, leaving Nicky holding the baby she dreamed
would keep them together, she had come in for help to set up her new
claim. It had been for Income Support, however, not UC. There was
no six-week wait, no waiting days, no digital-by-default system for her to
grapple with. There was almost no Housing Benefit either; the Benefit Cap
slashed her entitlement to help with the rent to just fifty pence a week.
Paula had lobbied for a discretionary housing
payment or ‘DHP’ from the Council to help bridge the gap and got half of
Nicky’s rent covered - for six months. That was all. After that,
they said Nicky needed to do more to help herself, ignoring the reality; she
couldn’t afford to take a job because she couldn’t afford childcare. The
help available for minding the children through Tax Credits didn’t even come
close to covering the real expense she would face. When Paula pointed
this out to the Housing Benefit Manager, she was treated to a series of
platitudes about the dignity of work. Coming from a well-paid senior
local government officer, the observations sounded even more trite than usual,
although Paula reminded herself, before biting back, that perhaps this
arrogance was rooted in insecurity. Universal Credit would ultimately
sweep away Housing Benefit and this woman’s job with it.
Meanwhile, Nicky Long had found herself part of a
working household again, having taken up with a delivery driver. His
wages waxed and waned but at least she – or rather, her landlord - got most of
her Housing Benefit back. She still dropped in for the occasional food
parcel; a couple of the more self-righteous volunteers took a dim view, but the
old priest’s charity never failed.
‘Do you think we should take a leaf out of the
Trussell Trust’s book and say three visits per crisis or something similar?’
asked Paula.
‘I’d be reluctant to do that, as you well know,’
Father Cornelius replied. 'If the Government doesn't see fit to limit a
family's troubles to nine days, but makes them wait six weeks for their
entitlement and imposes three-year sanctions, how can we set a clock on
our response? Things aren't inclined to miraculously sort
themselves out after a week or so - indeed, wouldn't you say a family with a
chronic crisis need us more than someone waiting for a payment they know will
come soon?'
There had been a somewhat tetchy discussion
about a possible rationing system when the stockroom hit a low
point during the summer. The priest had fought his corner tenaciously but
the arguments against him had also been persuasive. Paula knew
there were professionals who routinely used foodbank referrals as a quick fix,
rather than haggling for their clients' rights with the DWP or Council.
'If I tell the Full Council we're short of
supplies, they might even step in with some funding,' Paula suggested.
'They're starting to plan out the budget for next year.'
'If I thought they would divert money to us
that would otherwise be spent frivolously, I would say amen to that!' Father
Cornelius answered. 'The trouble is, what can you cut without potentially
increasing the need for our work? If it's the social services, more
families will find themselves in crisis. If it's services for addicts and
the homeless, we will have more callers at the café. If they cut staff,
that's fewer fairly-paid, secure jobs for our townspeople.' He
sighed. 'They must see to their duties, although if any of the
councillors or senior officers wish to put their hands in their own pockets, or
put in a shift when we open the night shelter, I would welcome that.'
'I'll tell them.'
Paula left the stockroom feeling low and
anxious. They couldn't run on empty. There was a case for asking
the Council for support. The priest had made a telling point; if she did
that and won the argument, they would simply be taking funds from statutory
services and, very probably, create a greater demand for their own.
Back in the café, there seemed to be a minor crisis
developing. Barbara, a foodbank volunteer who Paula found rather
judgmental, was standing by the front door.
She was arguing with a young man who seemed to want to come in, despite
it being closing time.
'The foodbank... is closed... for today.'
Barbara spoke loudly and slowly. 'You... will have to... come again...
tomorrow morning.'
'I have food!' the man called, in a
pronounced Eastern European accent .
'Not today. You have food tomorrow.'
'No. I have food.'
'We're closed.'
Paula thought she recognised their would-be
visitor. She went to assist.
'He doesn't want to take "no" for an
answer,' Barbara grumbled. 'He’ll cause a scene outside at this
rate. I'm sure he can understand me.'
'I'm sure he can, but perhaps you can't
understand him,' Paula said impatiently. 'It's Pawel, the
boss from the Polish supermarket.' He was an intermittent, if often
generous, donor. Paula opened the door. 'Alright, mate?'
'I have food for Father, but am parked on lines,'
he said, glancing anxiously over his shoulder at his van, parked a little
further down the street. 'We unload before I get ticket?'
‘We sure do!’
Paula said. ‘Nip back to your van
and watch for wardens – I’ll round up a posse.’
She rallied Martin and Deepak from the advice
office, where both were working a little late, and tipped off Father Cornelius
that they had incoming. There was a
surprising amount to unload, both fresh produce for the café and tins, jars and
packet foods for the stores.
Father Cornelius was delighted. 'Our guests will have the opportunity to
sample some international cuisine over the festive season,' he
chuckled, eying a crate of Polish pickles and preserves.
'I don't know what they'll make of these,' Barbara
answered, scowling at the box of shrink-wrapped smoked meats and
sausages. 'It's not my cup of tea. Still, beggars can't be choosers,
can they.'
'Indeed we
can't,' replied the priest pointedly.
Paula had to leave the unloading to Barbara, Father
Cornelius and Martin from the Advice Project, and dash off to her
meeting. The new council offices were a drive away. Paula had
to dodge through slow-moving gaggles of shoppers to get to the car park, mostly
older people either admiring the Christmas displays now gracing the windows or
complaining that it started earlier every year. The lights, the
same bulbs and sparkles as used for the last five years, were due to
be switched on by the mayor and a minor celebrity at the weekend. At the
moment, they were still dark. It didn't
seem much like Christmas.
If you had made a claim for Universal Credit at the start of this story - congratulations, you're half way to your first payment date!